All of information you provide through this website, we don’t sell or distribute to third parties except that it is legally required. All user information are gathered to serve your needs and reply your request.

All personal information that are used to identify any individual such as a first and last name, home address, email address or other contact information keep in secret. As usual you can visit our web page without telling who you are or revealing any personal info about yourself. We use personal information to process and deliver your order for bill. Maybe it is used to provide a more pleasant shopping experience

As you may know that, when you browse our website, it automatically places all data file called “cookies” on your computer. The data will help to identify you if you visit multiple pages on oursite at the same session. Hence we don’t need to ask you for password on each page. Once you close the browser or logout, this cookie is no longer in effect If you want to disable cookies, these benefits will be impacted

We guarantee that your personal information is protected. We store your info in a secured server. Moreover, SSL is used for checkout process to keep your billing info safe. No credit card info is saved on our system. We don’t share your personal information with any other third parties.

Please notice that the privacy policy maybe changed in the future. When there is any changes we will post it on this page or if the changes is important we will show you notification.If you have any question, please feel free to contact us

We operate on both wholesale and retail outlets across Accra, open 6 days a week (Monday to Saturday) with the exception of 3 public holidays – New Year’s Day (January 1st), Labour Day (May 1st), and Christmas Day (December 25th).

Our customer support officer always calls you before any delivery is made to confirm the details. If you are unable to be present, then delivery can be rescheduled.

If you have not had any contact from Melcom after ordering, then please call us on +233 209198791 or email us on [email protected] . Make sure to quote your order number when you contact us – you can find it in the email sent as order confirmation.

Yes. Sneaker Ghana delivers to the address of your choice – just make sure you enter this in the “shipping address” field at checkout.

Yes. We are committed to offering our customers only 100% genuine and original products.

 

Yes. We are committed to offering our customers only 100% genuine and original products.

 

Shopping on Sneaker Ghana is easy! Once you have found the product you want to buy, just follow the steps below:

 

  • Click on ‘Add to Cart’ to add it to your shopping cart.
  • Register an account or login to your existing account by entering your email and password.
  • Enter your shipping/billing information.
  • Choose your preferred payment option.
  • Click on ‘Place Order’ to complete your order

 

Once your order is placed, we will automatically confirm it by either notifying you via email, or we will call you for confirmation in case we need more details. Please note that this confirmation is a mandatory step before we ship your order. If you are unsure of whether your order has been confirmed or not, please contact our customer service call centre on 020 9198791 or send us a WhatsApp message on 0209198791. You can also send an email to  [email protected] a few hours after you have placed your order.

You can choose from any of these different payment methods available on Sneaker Ghana:

  • Cash on delivery (easy and simple at your doorstep)
  • Credit/Debit card (Visa or MasterCard)
  • Mobile Money

 

You can find the payment methods at the final step of the checkout process. Do not hesitate to contact our customer service for more information. 

There are no hidden costs or charges when you order from Sneaker Ghana. All costs are 100% visible at the end of the checkout process. 

 

Delivery time varies based on products ordered, shipping address and the delivery option chosen. All orders will be delivered within 24 working hours after the order is placed.

 

Yes, there may be extra delivery charges depending on your location. During the checkout process, you will be informed of the relevant delivery charges for various locations.

 

Our website is extremely secure and uses the latest technology to encrypt your private information. It is the same technology used by major global companies so you can be sure that all of your personal information is safe. All payments made online are secure and powered by our banking partner.

 

On the day of your delivery, a customer support officer will call you to confirm the delivery details. If you are unable to receive your purchase, then delivery can be rescheduled. If 3 unsuccessful delivery attempts are made, your order will be canceled. 

 

Yes, We offer Delivery Service Worldwide…Through FedEx or DHL